Feb 22 2010
At the 29th International Trade Fair for Construction Machinery, Building Material Machines, Mining Machines, Construction Vehicles and Construction Equipment (BAUMA 2010), April 19-25 in Munich, the New Holland Construction exhibit will showcase the company’s complete offering of products and services designed to meet the specific requirements of its customers.
The New Holland exhibit (Booth 108/406, Hall B5) will reflect the brand’s Built Around You approach to customer support and service from a global perspective.
New Holland customers around the world offer comments about their Built Around You customer support experience and what it means to their business.
A fleet for reconstruction
The Italian Fire Service runs a large fleet of construction equipment for demolition, aid and safety operations. Due to the nature of these operations, the fleet needs to perform at top efficiency at all times. In addition to providing 20 units to the Italian Fire Service’s fleet, New Holland offered a 48-month extended warranty in addition to the 12-month full-service standard warranty. This package gives the customer peace of mind when managing the cost of ownership of their fleet and helps ensure that every unit is always performing at its best when needed for emergency operations. Part of the Italian Fire Service’s new fleet will be dispatched to the L’Aquila region in Central Italy to help in the reconstruction work following last year’s 6.3 magnitude earthquake.
“Our New Holland dealer offers top-quality service.”
Mr. Löhr of Veolia Singhofen in Germany cannot stress enough the importance of dealer support. “One of the main reasons for choosing New Holland Equipment is that our dealer, Böhrer Baumaschinen offers top service. Their service technician is always available to us and has solved most of our equipment problems in no time. He has top skills and is always up to speed on the latest equipment, thanks to the technical training he receives from New Holland. He makes sure that our machines work very hard year-round. Our New Holland wheel loaders work on average 1,500 hours each year.”
“We found the partner we needed in New Holland.”
Mr. Boa of WM Serviços Agro Florestais, located in Nova Viçosa, Bahia, Brazil, cannot stress enough the importance of service to maintain the extremely high productivity levels he needs for his business. “If we were to put our monthly production of logs end to end, we would have a line 4,474 miles long, stretching from Rio de Janeiro in Brazil to Cairo, Egypt. New Holland was the partner we needed. We have the full support of our dealer’s branch. New Holland’s After Sales organization serves us very well and has helped us achieve our performance levels.” With his New Holland equipment and the support of the New Holland brand, Mr. Boar’s goal is to expand his operations to include projects run by Brazil’s leading cellulose and paper companies.
Source: http://construction.newholland.com/