Oct 30 2009
Buan Consulting today announced that it successfully implemented a custom construction CRM solution based on salesforce.com for DeVERE Insulation. DeVERE Insulation is “Maryland’s Largest Independent Insulation Contractor”, providing residential, commercial, retrofit and spray foam insulation.
Buan Consulting uses proven processes to deliver successful, customized Software-as-a-Service (SaaS) solutions and supporting services that help organizations maximize their customer and stakeholder relationships.
DeVERE Insulation knew they were being limited in their ability to manage their bid/bid results pipeline since their current system relied on 3x5 cards and bins of information to manage and report. Their business consists of five different branch locations through the mid-Atlantic, with no ability to collaborate or coordinate follow-up, making it extremely difficult to vet a bidding process to ensure they were not bidding against their own yards.
Buan Consulting proposed a custom CRM solution that would address all of DeVERE’s current issues and provide complete visibility into the bid pipeline. The solution also included integration with the sales reps BlackBerry’s to receive new bid requests, allowing them respond in a more timely manner. DeVERE began the process by implementing the custom solution at one location, with plans to expand the program to their other four locations.
“In just one location, Buan Consulting has significantly impacted our business by allowing us to gain more visibility into our sales activities, reduce back office staff by one, and increase sales staff by two, resulting in increased sales of 34%,” stated Chris Rzepkowski, DeVERE Branch Manager. “By implementing their solution at our other yards, we will have better visibility into each yard, will coordinate bidding activities and be able to centralize all billing activity.”
“DeVERE Insulation is a great success story, showing how taking the time to implement a custom solution will significantly impact your business,” commented Dan Buan, CEO, Buan Consulting. “We believe custom CRM solutions are imperative for most companies as they grow, especially during a recession, and as we expand our reach into the construction industry, we are proud to have customers like DeVERE to help tell our story.”
Source: http://www.buanconsulting.com/page?pageid=a0M60000008R5DUEA0