Sep 30 2009
Unified360, a Unified Communications Solutions Provider, was chosen by Antares Homes to enhance client communication. Antares has been recognized as a leader among Texas homebuilders for constructing highly energy-efficient homes that far exceed ENERGY STAR specifications.
"Before Unified360 became engaged with Antares Homes, it was clear that their previous experience with a hosted VOIP solution was challenging, however, they were open to investigating SIP trunking with Cbeyond," stated Jim Barker, CEO of Unified360. "When Cbeyond put Antares in touch with Unified360, we reintroduced them to the idea of implementing a VOIP communication system, this time under their own roof."
Unified360 presented a proposal to Antares Homes that consisted of replacing an aging PBX used for corporate office phones, disconnecting expensive land lines in all field offices and tying it all together with a modern VPN solution that doesn't require dedicated, static IP service in the field.
By leveraging the new technology, Antares has significantly improved the communication with their prospective clients. Spaeder stated it best by saying, "Customers who call our 800 number aren't tortured with layers of voice response scripts. We could easily implement touch tone, press one for this and two for that, but our shiny new integrated Cisco system also lets us quickly connect customers with the sales team. Interested in an energy efficient new home? Call 800-ANTARES (800-268-2737) and your call will go directly to a new home sales counselor. Our call abandonment rate is nearly nil."
The solution for Antares not only yielded great improvement in communication but even greater financial results. Spaeder explains their financial results by stating, "Our recurring telecom costs dropped by more than 55 percent. The net savings (after adding back the cost of new equipment) are remarkable. We're ahead of the game every month by nearly 30 percent, net. The reduction in monthly phone and data expenses was eye-opening. Getting all the cool voice functions and features made the decision a no-brainer."
Source: http://www.unified360.com/