Dec 16 2010
Thompson Creek Window Company, one of the region’s largest remodeling companies, was recently awarded “Replacement Contractor of the Year” for 2010 by Replacement Contractor magazine.
Replacement Contractor ultimately honored Thompson Creek as this year’s recipient because of their commitment to the customer. According to Jim Cory, editor of Replacement Contractor, “It's a company that focused on customer service — systematized and measurable — before that became a priority to others.”
Rick Wuest, president and CEO of Thompson Creek Window Company
The publication also cited Thompson Creek’s dedication to customer service as another important area that sets them apart in the industry. Thompson Creek uses a third-party survey company, Guild Quality, to contact customers, and the company has enjoyed response rates of nearly 80%, up from 30% prior to using Guild Quality. The driving force behind how every Thompson Creek employee performs their job is the goal of total customer satisfaction. Being able to measure that satisfaction through dedicated surveying of every contact – whether they ended up purchasing from Thompson Creek or not – gives them a very clear picture of where their strengths are and what areas they can target for improvement.
Thompson Creek leverages window manufacturing into a significant competitive advantage. Manufacturing their own windows allows them to design the product for their climate, and deliver it at a cost that eliminates a layer of distribution. Thompson Creek manufactures, sells, installs, and stands behind every window with a double lifetime warranty making them 100% accountable to their customers.
Rick Wuest, president and CEO of Thompson Creek Window Company, said of the recognition, “As the nation continues to experience challenging economic times, growing a business in this climate requires a total commitment to 100% customer satisfaction. Our growth is a result of the business we generate from our satisfied customers and the great feedback they are giving to their friends and neighbors about our company. To be awarded Contractor of the Year is validation that we are succeeding in our mission.”
Source: http://www.thompsoncreek.com