Apr 8 2005
Hearth & Home Technologies wants to inform consumers of possible safety risks associated with the continued use of 7,815 Heat & Glo™ brand GEM 36 and GEM 42 gas fireplaces sold since July 2002.
The fireplaces can, under certain circumstances, accumulate gas prior to burner ignition, causing the glass window to shatter and presenting the risk of burns or cuts from broken glass.
“The safety and welfare of our customers is of the utmost importance to us,” said Brad Determan, president of Hearth & Home Technologies. “We are asking customers who own one of these products to turn off the gas flow to the fireplace and stop using it until we can send someone to their home and correct the problem at no expense to them.”
Determan explained that company representatives are notifying customers as quickly as possible, either directly and/or through dealers and distributors who sold the fireplaces. Heat & Glo gas fireplace owners can determine if they own a GEM 36 or GEM 42 by checking the rating plate in the bottom of the unit located on the base pan in front of the gas control or by calling Heat & Glo Customer Care at 1-800-215-5152.
If an owner has not yet been contacted, they can call Heat & Glo Customer Care at the number above or go to www.gem3642.com for more information.
“We very much regret the concern and inconvenience this may cause our customers, dealers and distributors and will do all we can to make this repair process as easy as possible for them,” said Determan. Hearth & Home Technologies is a leading provider of hearth products for the home.