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Home Builders Federation Slams Comments from NCC on Lack of Protection for Home Buyers

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Sep 3 2007

Responding to calls from the National Consumer Council for new home buyers to be given statutory protection, Executive Chairman of the Home Builders Federation Stewart Baseley says:

"The NCC's claim that new homes buyers have no more protection than those buying a new kettle is simply wrong.

"New home buyers enjoy a ten-year warranty, which ensures high standards of quality, remedy for any problems covered by the warranty and formal dispute resolution procedures. This is not the case for people purchasing second-hand homes. In addition, all home buyers have the benefit of legal representation.

"HBF is committed to the development of an evolving, long-term and positive customer satisfaction strategy. The first stage has been to establish an extensive annual customer satisfaction survey for new housing and to promote a HBF customer service code of conduct and a set of model contract terms developed in discussions with the OFT."

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